Selling Policies

We aim to give our customers the very best service possible.

When you purchase from the secret Hollow you can be assured  of…

Fast, Friendly customer service

We aim to answer all email and enquiries with in 24 hours of you sending them.

Returns/Refund guarantee

We offer a 100% satisfaction guarantee. If you are not complete satisfied with your purchase please let us know by email with in 24 hours of receiving your parcel. You may return the item in its original condition for a full refund.

Privacy - We will not share your details with anyone else.

Secure Ordering - Our check out process is protected by a SSL certificate. Your payment is taken by the payment processors, paypal - please see their website www.paypal.com for details of their security. We never see your card details and only you are able to send/authorise payment.