www.TheSecretHollow.com

 

Mystical, Wiccan, Gothic and Fantasy gifts, Collectables and New age products.

 

 

 

 

 

Delivery Information

We always try to process and dispatch orders with in 24 hours of being placed. You will receive an email to let you know your item has been dispatched. You can also log in to your account to check your order process. If you do not receive an email please check your junk and spam mail boxes in case our email has been filtered out by mistake.

Your parcel should arrive with in a couple of days after dispatch but we do say please allow 7 to 10 days delivery to allow for variations in delivery times, postal delays, weekends etc.

 

What if the parcel takes longer than expected?

We do every thing we can to package your order securely and dispatch it in a timely fashion but once the parcel has been dispatched we lose control of it. Hopefully your parcel will arrive with in the estimated delivery times. If not orders sent via recorded delivery or courier can be tracked, orders sent via standard mail cannot but a certificate of posting is always obtained.

 

My parcel has not turned up.

If your parcel has not arrived when expected. Please first check with your local sorting office and with your postman to see if there has been any sign of your parcel. A delivery may have been attempted and the postman forget to leave a card.

If your parcel does not turn up we will do all we can to help and contact the royal mail/courier company to hopefully discover the whereabouts of the lost parcel.

The Royal Mail do not class a 1st Class item as late until 7 working days have elapsed since posting so until this time has elapsed the parcel may still arrive. If the parcel has not arrived after 15 working days the package is classed as lost by royal mail and is not expected to arrive. If this happens we will resend your order.



Damaged Parcels

If, in the unlikely event, the goods arrive with you damaged, thesecrethollow.com will either refund your money or replace the goods free of charge. If goods are found to be faulty we should be notified of the fault within a reasonable period. This is given as a week from the receipt of goods but we acknowledge that there may be exceptions and will consider any claim individually on its merits. If we request the return of goods, these need to be returned in or with their original packaging.


 

 

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